Effective Date: November 11, 2025
Website: https://thehighfresh.com
Contact Email: info@thehighfresh.com

Our Commitment

At The High Fresh, we strive to make customer satisfaction our #1 priority.
We work hard to ensure your orders are processed and shipped as quickly and efficiently as possible.

Processing Time

Most orders are processed within 1–3 business days after your purchase is confirmed.
You will receive an email notification once your order has been shipped, including tracking information (if available).

Please note that processing times may be longer during holidays, promotions, or periods of high demand.

Shipping Time

Typical delivery times range from 7–14 business days, depending on your location and local postal service.
Shipping times may vary due to factors beyond our control such as customs delays, weather conditions, or carrier issues.

Shipping Rates

Shipping rates are calculated at checkout based on your location, order weight, and delivery method.
We may offer free shipping promotions from time to time — please check our homepage for current offers.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.
Please allow 24–48 hours for the tracking information to update in the carrier’s system.

Delays

Due to periods of high demand or supply chain challenges, some orders may experience slight delays.
We sincerely apologize for any inconvenience and appreciate your patience.

Lost or Stolen Packages

If your package is marked as “delivered” but you have not received it, please:

  1. Check with neighbors or your local post office first.
  2. Contact us at info@thehighfresh.com with your order number and shipping details.

We’ll do our best to help locate your package, but The High Fresh is not responsible for lost or stolen packages once they are confirmed delivered by the carrier.

International Shipping

We currently offer international shipping to select countries.
Please note that customs fees, import duties, and taxes are the responsibility of the customer and are not included in the purchase price.

Questions

If you have any questions or concerns about your order or shipping status, please don’t hesitate to reach out:
📧 Email: info@thehighfresh.com
🌐 Website: https://thehighfresh.com